Shipping Policy

At JesmoTouch, we want your order to arrive safely. Below you will find information about order processing, shipping costs, and delivery conditions.

1. Delivery Area and Shipping Costs

We deliver within Romania to the address provided when placing your order.

Shipping costs RON 20 per order. This charge is displayed separately from product prices and included in the total amount payable before you complete your purchase.

For delivery outside Romania, please contact us before placing an order to check availability and shipping conditions.

2. Order Processing

Orders for in-stock products are prepared for dispatch within [insert number of business days] of the contract being concluded.

For made-to-order or personalised products, production times and delivery deadlines are communicated before the contract is concluded. These may vary depending on the complexity of the product and the quantity ordered.

3. Delivery Times

Following dispatch, delivery usually takes [insert number of business days]. This period is in addition to the time required to prepare your order.

Unless we expressly agree on a different deadline, orders will be delivered without undue delay and no later than 30 days after the contract is concluded.

4. Delivery Details

Please check that the recipient’s name, delivery address, and telephone number are correct before completing your order.

If you notice an error, please contact us as soon as possible. Address changes after dispatch depend on the shipment’s status and the carrier’s ability to accommodate the request. Any additional charges will be communicated to you and will require your agreement.

5. Delays or Delivery Issues

If we become aware of a delivery delay, we will inform you and provide an updated delivery estimate.

If the agreed delivery deadline is missed, you retain your statutory rights, including the right to request delivery within an appropriate additional period and, where the legal conditions are met, to terminate the contract and receive a refund.

6. Products Damaged During Shipping

When your parcel arrives, please check the condition of the packaging and the products. If you notice any damage, contact us as soon as possible and, where possible, provide photographs of the parcel and the affected products, together with your order number.

Photographs and reporting damage to the carrier help us assess the issue, but they are not conditions for exercising your statutory rights.

For shipping arranged by JesmoTouch, the risk of loss or damage remains with us until you, or a person you designate other than the carrier, take physical possession of the products.

7. Contact

For questions about dispatch or delivery, please contact us using the details provided in the “Contact” section of www.jesmotouch.ro.